Our Process & Fees

As an employer, you are responsible for managing your nanny’s payroll, which means they become an employee and you are liable to pay employer taxes, including National Insurance contributions. We recommend using a payroll service that specialises in nanny employment to handle these responsibilities efficiently. Our agency can connect you with trusted payroll providers, and guide you through the process.

No. We do not charge registration fees. Your search begins following our initial consultation, without any upfront cost.

Our placement fee is calculated as a percentage of the agreed first-year gross salary (based on 52 weeks). The exact percentage depends on the type of role and its structure.

No. Our placement fee is a one-time fee applicable to the first year of employment only. It is not recurring in subsequent years.

The fee becomes payable once the candidate formally accepts the offer and the contract is confirmed. Full details are outlined clearly in our terms before the search begins.

The fee covers the full recruitment process, including consultation, candidate sourcing, structured interviews, reference checks, shortlisting, interview coordination, offer guidance, and ongoing support following placement.

Yes. We provide a replacement period in line with our terms, offering reassurance and continuity should unforeseen circumstances arise during the early stages of employment.

No. Our fee structure is transparent and clearly outlined before engagement. There are no hidden or unexpected costs.

Using a professional agency reduces risk, saves time, and ensures structured vetting, reference verification, and contract clarity. Our fee reflects the expertise, discretion, and long-term support provided throughout the process.

The placement process can take anywhere from a few days to a few weeks, depending on your specific requirements and the availability of suitable nannies. We are usually able to send you profiles the same day or the day after you register with us. We will keep looking and sending you profiles, until we find a suitable candidate for your family.

We are pleased to offer free client registration, allowing us to begin the search immediately after our initial phone call, once you signed our terms and conditions.

The process begins with a detailed consultation. During this conversation, we take time to understand your family’s schedule, household structure, expectations, and long-term goals. This ensures we define the role clearly before beginning the search.

We begin the search immediately following your consultation. In many cases, carefully shortlisted and fully vetted profiles are presented within 24 hours, depending on the complexity of the role.

We conduct a targeted search based on your specific requirements. Every candidate is interviewed in depth, reference-checked, and assessed for both professional capability and cultural fit before being introduced to your family.

We prioritise quality over volume. Rather than sending numerous CVs, we present a carefully selected shortlist of candidates who closely align with your requirements, values, and expectations.

Once you select candidates to meet, we coordinate interview scheduling and support you throughout the discussion process. If appropriate, we also assist in arranging paid trials to ensure practical compatibility before a final decision is made.

Yes. We provide guidance on market-aligned salaries, role structure, and employment expectations. We also support families in clarifying contract terms to ensure transparency and long-term stability.

Once an offer is accepted, we assist with start-date coordination and transition planning. Our support continues beyond placement to ensure a smooth integration for both family and candidate.

While our focus is on careful matching and long-term success, we understand that circumstances can change. We provide structured follow-up and replacement support in line with our terms to ensure continuity and reassurance.

Our process is relationship-led and structured. We focus on clarity, discretion, and long-term compatibility rather than transactional placements. Every search is managed with attention to detail and ongoing support.